Privacy Policy

Effective immediately

Your trust matters to us. At styvera, we're committed to protecting the privacy of every customer, whether you're browsing our site, placing an order, or sharing feedback. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our platform—including our website, mobile app, and any related Services (collectively, the "Service"). By using the Service, you agree to the terms outlined here, which form part of our Terms of Service. If you don't agree, please refrain from using our Service.  

What Information Do We Collect?  

We collect information to make your shopping experience smoother, more personalized, and secure. Here's what we gather:  

A. Information You Choose to Share  

When you interact with our Service, you may provide us with "Personal Information" directly, such as:  

- Contact details (name, email address, phone number, shipping/billing address) when placing an order or creating an account.  

- Payment information (credit card details, which are processed by our secure payment partners and not stored by us).  

- Preferences (size, style favorites, communication opt-ins) to help us tailor your experience.  

- Feedback or reviews (which may include your name and purchase details if you choose to share them publicly).  

We use this information to:  

- Process orders, arrange delivery, and handle returns/exchanges.  

- Create and manage your account (e.g., saving your shipping addresses for faster checkout).  

- Send updates about your order (shipping confirmations, delivery alerts) and personalized offers (if you've opted in).  

- Improve our products and Services (e.g., using size preferences to refine sizing charts).  

B. Information We Collect Automatically  

When you use our Service, we automatically gather data about your interaction with our platform. This includes:  

- Technical details: IP address, browser type, device model, operating system, and the pages you visit (e.g., product pages, checkout flow).  

- Usage data: How long you spend on each page, items you view or add to cart, and whether you complete a purchase.  

- Location data: If you enable location Services (e.g., on your mobile device), we may collect and process your approximate location to show you nearby store information (if applicable) or adjust shipping options.  

This data is primarily used to:  

- Improve website performance (e.g., fixing pages that load slowly).  

- Personalize your experience (e.g., showing you similar items to those you viewed).  

- Analyze trends (e.g., which styles are popular in your region) to guide our product offerings.  

C. Public Content  

Any information you choose to share publicly—such as product reviews, social media mentions tagged with our brand, or photos posted to our community gallery—may be visible to other users. This includes your username, the content you post, and any details you include (e.g., "Loved this dress for my beach vacation!").  

How We Share Your Information  

We take your privacy seriously and never rent or sell your Personal Information to third parties for marketing purposes. We may share your information only in the following cases:  

- Trusted Service Providers: We work with partners to run our business (e.g., payment processors, shipping companies, and email Service providers). These partners only receive the information needed to perform their Services and are legally required to protect your data.  

- Legal Requirements: We may disclose information if required by law (e.g., to comply with a subpoena) or to protect our rights, safety, or property, or that of our users.  

- Business Transfers: If we merge with another company, sell assets, or undergo a similar change, your information may be transferred as part of that transaction (with notice provided if possible).  

Cookies & Similar Technologies  

We use cookies (small text files stored on your device) and similar tools (like web beacons) to enhance your experience:  

- Essential cookies: These help our site function (e.g., keeping items in your cart while you browse).  

- Analytics cookies: Tools like Google Analytics use these to track how users interact with our site, helping us improve navigation and content.  

- Personalization cookies: These remember your preferences (e.g., your favorite categories) to show you relevant products.  

- Third-Party Advertising: Our advertising partners may use cookies to show you ads for our products on other sites, based on items you viewed. These cookies do not store your name or contact details.

You can manage cookies through your browser settings (e.g., block or delete them), but this may affect some features (e.g., saved cart items).  

Keeping Your Information Secure  

We use industry-standard security measures to protect your data, including encryption for payment information and secure servers. However, no system is 100% secure—you can help by:  

- Choosing a strong, unique password for your account.  

- Logging out after using public devices.  

- Not sharing your account details with others.  

Your Rights Over Your Information  

You have control over your Personal Information:  

- Access & Update: Log into your account to view or edit your details (e.g., update your shipping address).  

- Delete Your Account: Reach out to our team, and we'll permanently delete your account (though some data may remain for legal or record-keeping purposes).  

Changes to This Policy  

We may update this policy to reflect new practices or laws. If we make significant changes, we'll notify you via email or a notice on our site. Your continued use of the Service after the update means you agree to the new terms.  

Questions?  

If you have concerns about your privacy, email us at [email protected] or use the live chat icon in the bottom right of our site—we will aim to respond within 24 hours.  

Thank you for trusting styvera with your information. We're committed to keeping it safe.